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Studio Policies

  • Tennessee state law prohibits anyone under the age of 18 from getting a tattoo. And no, we cannot accept parent or guardian consent. You must be at least 18 years old and you must provide valid government issued photo ID in order to get tattooed. Everyone getting tattooed in Tennessee must fill out and sign a consent waiver form in order to be tattooed.

  • We will not email, text, or preview a custom design for your review until your scheduled appointment. Any revisions that stay within the idea discussed at the consultation, or through direct communication can be made on the day of your appointment. If you change your idea, change the placement to a more difficult area, change your concept completely, etc; and major or excessive revisions are required, your deposit will be forfeited and your appointment will need to be rescheduled and a new deposit may be required.

  • All appointments require a minimum of 48 hours notice for cancellation. If cancelled with over 48 hours notice, your deposit may be applied to a future appointment. If cancelled within 48 hours, you will be required to submit a new deposit in order to book. DEPOSITS ARE NON-REFUNDABLE.

  • Out of respect for the original artist and collector, we will not copy or duplicate any custom tattoo or tattoo design. This applies to tattoos we have created custom for our clients as well as tattoos found online or elsewhere that someone else has created. If you fall in love with a tattoo that an artist has done, we will recreate something similar or inspired by that tattoo for you. Remember we can (and prefer to) customize it specifically to you and for your body. PLEASE NOTE: Flash tattoos are meant to be duplicated and can be tattooed many times, with or without customization (only flash noted as “non repeatable” are the exception to this).

  • DEPOSITS ARE NON-REFUNDABLE. Deposits will be applied towards the final cost of your tattoo at your final session unless your deposit is forfeited. Deposits are forfeited if you no-show for an appointment, cancel with less than 48 hours advance notice, reschedule more than twice, arrive for an appointment more than 30 minutes late, arrive for an appointment without proper ID or arrive intoxicated or otherwise unable to be tattooed, request excessive or last minute changes to the design or concept, do not complete your tattoo within two years, or decide not to get tattooed at all. If you forfeit a deposit, you will be required to leave a new deposit before booking any new appointment(s). Deposits may not be transferred to another person or for use with a different tattoo artist.

  • You may bring only one or two guests with you to accompany you while you get tattooed. Your guests must be over the age of 18. Out of respect for the other clients getting tattooed who need to relax as well as the artists who need to focus on their tattooing work, any excess guests or disruptive guests will be asked to leave. Children or minors are not permitted in the tattooing area at any time. Be aware that tattoo shops are intended for adults only and even an accompanied minor in the lobby area may hear adult language, or see body parts other tattoo artist are tattooing, or be subject to material of adult nature.

  • Please let us know if you are running late for an appointment. If you are 30 minutes or more late for an appointment without advance notice, you will forfeit your deposit, lose your appointment and be required to reschedule and leave a new deposit. We run a very tight schedule, so being on time is very important for the process, and timing!

  • Our minimum ($125) covers the time and expense of a sanitary set up and clean up of the equipment and procedure area as well as single use supplies necessary to provide a clean and safe tattoo. Our minimum is the absolute lowest amount we will charge for any tattoo. This applies per person getting tattooed, per session. If you are getting a tattoo of one tiny dot, the cost will be the minimum. If you and a friend are getting matching tiny dot tattoos, the cost for each of you will be the minimum each. If you want multiple tiny tattoos on your body at the same tattoo session, you will be charged a flat rate or hourly (so if you want multiple tiny tattoos, it is more cost effective for you to get more than one at a time). Please note that any tattoo that takes more than 45 minutes will automatically cost more than the minimum, and goes into the hourly rate charge.

  • The health department prohibits any animal or pet in the tattooing area. Service animals are permitted in the lobby area and must not be left unattended at any time.

  • Last Updated: February 14th, 2024

    Welcome to The Urban Magnolia Studio. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information in relation to our website https://theurbanmagnoliastudio.com, services, and any software provided on or in connection with The Urban Magnolia Studio services (collectively, the "Service"), and your choices about the collection and use of your information.

    1. Information We Collect

    We collect the following types of information:

    • Information you provide us directly: We may ask for certain personal information if you register for an account, including your name, email address, postal address, payment information (such as credit card numbers), and other information you choose to provide.

    • Information we collect from your use of our Service: When you use our Service, we automatically collect information about the services you use and how you use them. This information includes:

      • Log information

      • Device information

      • Location information (if you permit the app to access this information)

      • Cookies and similar technologies: We use cookies to improve and personalize your experience with our Service, such as keeping you logged in, understanding your preferences, and providing a personalized experience.

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve our services;

    • Process transactions and send you related information, including confirmations and invoices;

    • Send you technical notices, updates, security alerts, and support messages;

    • Respond to your comments, questions, and customer service requests;

    • Communicate with you about products, services, offers, and events offered by The Urban Magnolia Studio and others, and provide news and information we think will be of interest to you.

    3. Sharing of Your Information

    We will not rent or sell your information to third parties outside The Urban Magnolia Studio without your consent, except as noted in this Policy.

    4. Your Choices About Your Information

    • Account Information: You may update or correct your account information at any time by logging into your account.

    • Cookies: You can set your browser to not accept cookies, but this may limit your ability to use the Service.

    5. Children's Privacy

    The Urban Magnolia Studio does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 13.

    6. Changes to Our Privacy Policy

    We may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you with notice of material changes to the policy, as appropriate, and update the ‘Last Updated’ date at the top of this document.

    7. Contact Us

    If you have any questions about this Privacy Policy, please contact us at info@theurbanmagnoliastudio.com.

  • NO REFUNDS for any reason. In the unlikely event of a mistake, we will fix it for free. There is always something we can do. Please contact us as soon as possible to allow me to find the best & quickest solution.

  • All appointments require at least 48 hours notice to reschedule. If at least 48 hours notice is given, your deposit may be applied to your new appointment. If an appointment is rescheduled more than twice, your deposit will be forfeited.

  • Purchases can be exchanged or returned for store credit within 30 days. Store credit will be issued for the full of amount of purchase minus shipping costs. Item must be in new condition with tags attached.
    If a product arrives damaged from one of our vendors, return the product to us, we will evaluate the product, and either issue store credit, or a full refund to the payment method used.
    Due to current shipping delays, it can take up to 60 days to evaluate the damaged product. We will email you once a decision has been made.

  • We offer free shipping over $50. All orders are shipped within 5-7 business days. we cannot control, alter, or speed up any shipping from third-party vendors. All shipping notifications will come via email to the email address on file.

    Pre-order shipping: Pre-orders will be shipped with the same shipping policy, after the date set for fulfillment.

  • This website is operated by The Urban Magnolia, LLC. Throughout the site, the terms “we”, “us” and “our” refer to The Urban Magnolia, LLC. The Urban Magnolia, LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

     

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

     

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

     

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

     

    Our store is hosted on Wix, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

     

    COPYRIGHT INFORMATION

     

     

    All images, artwork, merchandise designs, tattoos and any other specific media contained within the website are owned and the property of The Urban Magnolia, LLC. They cannot be used without written permission at any time. Any misuse of the artwork, images, merchandise designs, or tattoos will be prosecuted under the laws of the United States Copyright Protection.

     

    “Intellectual property is a property right that can be protected under federal and state law, including copyrightable works, ideas, discoveries, and inventions. The term intellectual property relates to intangible property such as patents, trademarks, copyrights, and trade secrets.” – US Legal

     

    “Copyright protection subsists, in accordance with this title, in original works of authorship fixed in any tangible medium of expression, now known or later developed, from which they can be perceived, reproduced, or otherwise communicated, either directly or with the aid of a machine or device.” – United States Copyright Office

     

    SECTION 1 - ONLINE STORE TERMS

     

     

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.

     

    SECTION 2 - GENERAL CONDITIONS

     

     

    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

     

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

     

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

     

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

     

    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

     

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)

     

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

     

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

     

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

     

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

     

    For more detail, please review our Returns Policy.

     

    SECTION 7 - OPTIONAL TOOLS

     

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

     

    SECTION 8 - THIRD-PARTY LINKS

     

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

     

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

     

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

     

    SECTION 10 - PERSONAL INFORMATION

     

     

    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

     

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

     

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

     

    SECTION 12 - PROHIBITED USES

     

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

     

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

     

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall The Urban Magnolia, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

     

    SECTION 14 - INDEMNIFICATION

     

    You agree to indemnify, defend and hold harmless The Urban Magnolia, LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

     

    SECTION 15 - SEVERABILITY

     

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

     

    SECTION 16 - TERMINATION

     

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

     

    SECTION 17 - ENTIRE AGREEMENT

     

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

  • Necessary touch ups related to the technical application and healing of a tattoo are free if done within 6 months of the tattoo (unless the tattoo is on a non-guaranteed body part, see below). Touch ups cannot be done until the tattoo is fully healed. Touch ups due to client failure or negligence to follow my aftercare procedures are not free and will be charged the same rate as a new tattoo. Changes to the original agreed upon tattoo are not considered a touch up and will be charged as a new tattoo. HEALING RESULTS OF TATTOOS ON THE HEAD, FACE, FEET, OR HANDS (INCLUDING FINGERS) CANNOT BE GUARANTEED AND MAY NOT BE ELIGLE FOR FREE TOUCH UPS. If your tattoo is on a non-guaranteed body part it will probably need multiple touch ups and may be charged as a new tattoo each time.

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